Delivery & Returns

Return Policies

 

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

 

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email contact@lapochette.com or write to us at La Pochette Customer Services, The Ugly Brown Building, 6a St Pancras Way, London NW1 0TB.

For your convenience, you can use the cancellation form here. In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

1. To make an online return, you need to select a reason from the list below:

Return Codes:

 

A - I ordered two sizes/colours to compare
B - It's not really my colour
C - You sent me the wrong item/size/colour
D - What you sent me was faulty
E - Just doesn’t fit right
F - My order didn't arrive in time
G - The item doesn't look like the picture I saw online
H - I'm disappointed with the quality
I - It's a bit too big
J - It's a bit too small
K - I've changed my mind 
L - Unwanted gift 
M - Exchange
N - Other

 

2. Write the corresponding letter into the ‘Return Code’ column against the relevant item on the delivery note that came with your order.

 

3. Then within 14 days after the date on which you told us that you wished to cancel your purchase (or, if you have not told us that you wish to cancel, within 14 days of the date of receipt of the goods) send the goods you wish to return along with the delivery note to:

La Pochette Returns Department 
Unit 7 Premier Park 
Premier Park Road 
Park Royal 
London NW10 7NZ 
UK

For convenience, you can use the returns label on the other side of your delivery note. You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us

If you need some help or have any questions please contact our Customer Services department who are more than happy to help.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned. If you are a customer in the EU, we will also refund the cost of standard delivery.

Note!

We are unable to take any returns or exchanges online for items that have been bought in stores. If you need some help or have any questions please contact our Customer Services department who are more than happy to help.